![]() This Buyer's Guide intends to offer you exactly these insights and help you make a better purchase decision.Ĭommon Features of Remote Support Software? However, selecting the right remote support solution, among the many available in the market, means understanding the differences in pricing, functionality and other parameters. This is where remote support software steps in, allowing a small IT team to check and fix errors with many different systems-including laptops, desktops, servers, mobile devices and more. As a result, offering on-site support becomes a drain on the company's resources. If your small to midsize business (SMB) serves a global customer base and has remote employees working out of different locations, you will invariably have to manage technical support for tons of different applications and devices.
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